DOCUMENT VERSION: 1.2
Publication date (Asia/Bangkok): 2026-10-12
Effective at (UTC): 2026-10-12 11:15:00.000 UTC

Mahalai Community Guidelines (v1.2)

Mahalai is a community for university students in Thailand who have completed university verification.
Please follow the rules below so that everyone can talk with peace of mind.

1. Respect the monarchy
- You may not post text, comments, or images that insult, mock, threaten, or defame members of the royal family (including former kings and members of the royal family) or royal symbols (such as portraits). This also includes images in which portraits have been composited or defaced.
- This follows Thai law (Section 112 of the Criminal Code and the Computer Crime Act).
- Political debates related to the monarchy may be subject to moderator review.
- You may freely post respectful content, such as graduation photos and anniversary greetings.

2. No violence or threats
- Content expressing an intention to harm a specific person or group will be held from publication and may be deleted.

3. Do not target specific individuals
- You may not attack or insult a person who can be identified by their real name, student ID number, photo, or similar information.

4. Protect personal information
- You may not post another person's phone number or identification number.
- Such numbers are automatically masked.
- You may post your own contact information (for example, for second-hand transactions) at your own responsibility.

5. Sexual content
- Explicit sexual descriptions and solicitation of prostitution are prohibited.

6. No illegal advertising
- Advertisements for gambling sites, illegal loans, and similar services will be held from publication and deleted.

7. Ask for help when things feel difficult
- Help information will be shown on posts that raise concerns about self-harm or suicide.
- Thai mental health counseling hotline: 1323 (24 hours, free)

8. Political boards
- Mahalai does not operate boards dedicated to politics. Please focus on campus life and academic topics.

9. Reporting
- University-verified users may report each post once.
- When three different people report a post, it is automatically hidden and reviewed by the moderators.
- Repeatedly reporting the same matter or reporting in retaliation will be recorded as report abuse.

10. How moderation works and actions
- Mahalai uses both an automated moderation system and moderator review.
- Posts suspected of violating the rules may be visible only to their author until review is complete.
- If violations for which the moderators have confirmed deletion accumulate during the most recent 90 days, the following actions apply:
  · 1 violation: warning
  · 2 violations: posting and commenting restricted for 7 days
  · 3 violations: use of the service suspended for 30 days
- If you disagree with a deletion, you may appeal once per post; the second decision is final.
- If a relevant authority makes a request under applicable law, the post may be made private and Mahalai may cooperate with the request.
- Deleted posts are permanently deleted after 90 days. This does not apply when legal proceedings are ongoing.

11. Revisions to the guidelines
- If the guidelines change, we will notify you in the app and ask you to consent again.

Your content and other people's rights

This limited service license applies only to User Content you submit on or after the later of this version's effective date and the time you explicitly agree to it. It does not grant permission retroactively for content submitted earlier.

- You keep the copyright and other rights you hold in your posts, images, comments, and chat messages.
- Only share content you have the necessary rights or lawful authority to share. Do not unlawfully use another person's work, image, or personal information. Credit alone may not be enough.
- You give Mahalai the limited permission needed to store, process, transmit, and display your content to the audience allowed by the feature and any user-selectable access settings, if available. This is not permission to make restricted posts or chats public, use your content in marketing, or train AI models.
- Report suspected rights violations through the Report action or mahalaiapp@gmail.com. We may restrict or remove content while reviewing a report. Serious or repeated violations may lead to account restrictions or termination under the Terms.
- To ask us to review a decision, contact mahalaiapp@gmail.com or Profile → Settings → Request with the content or decision and your reasons. Applicable legal notice and counter-notice procedures remain available.
- Deleting your account alone does not remove your posts, comments, photos, or chat history. The “Request complete deletion of my posts and comments” option covers posts, comments, their photos, and thumbnails. Once we have verified the request and your authority over the content, we remove and delete that content, subject to the limited retention in the User Content Terms. This option excludes chat messages. The ordinary service license ends for content removed from ordinary service access; restricted copies kept only for technical deletion, backup retention, or lawful preservation do not give us a continuing right to display it. Contact mahalaiapp@gmail.com for help, including after account closure. Read the User Content Terms and Privacy Policy for the different deletion effects and access rules.

Version 1.2 | Effective 2026-10-12 11:15:00.000 UTC

Related documents
Community Guidelines: https://mahalai.app/?lang=en#guidelines
User Content Terms: https://mahalai.app/?lang=en#user-content
Privacy Policy: https://mahalai.app/?lang=en#privacy